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Technical Requests & Fault Management

All Incidents in One Place

Centralize all technical issues and eliminate phone calls, WhatsApp messages, and lost requests. With TimePax Technical Requests, all incidents and faults are reported, tracked, and resolved in one place.

Mobile reporting
Auto notifications
Full tracking
TimePax app for your employees
Live Intervention status
Auto Team alerts
100% History kept
PDF Report export

Report Issues Directly from the Mobile App

Any employee can quickly report a technical issue directly from the TimePax app. Examples:

Broken oven Cold room door POS system Air conditioning Lighting Maintenance needed

All requests are recorded instantly and nothing gets lost.

Categories & Responsible Departments

Each issue type can be assigned to a responsible department. Examples:

Maintenance Electrical IT Refrigeration Logistics Administration

When a request is created, the responsible team is notified automatically and can start the intervention immediately.

Real-Time Notifications

Both managers and technical departments receive instant notifications about new incidents.

This allows issues to be handled quickly without relying on phone calls or forgotten messages.

Track Every Intervention

For each request you can see:

  • Report date;
  • Location;
  • Person who reported the issue;
  • Fault category;
  • Responsible department;
  • Intervention status;
  • Resolution date;
  • Time to resolution.

Full history is kept and can be accessed at any time.

Technical Team Performance Analysis

TimePax provides statistics and reports on:

  • Total number of requests;
  • Open and resolved issues;
  • Average response time;
  • Average resolution time;
  • Most frequent faults;
  • Locations with the most incidents;
  • Technical team productivity.

Fewer Messages, More Control

All maintenance activities and technical interventions are centralized on one platform. No more:

  • Repeated phone calls;
  • Lost WhatsApp messages;
  • Forgotten requests;
  • Missing intervention tracking.

Full Visibility Into Field Activity

Managers can see in real time:

  • Which issues are still open;
  • Which team is working on each request;
  • How long resolution took;
  • Where delays or bottlenecks exist.

Whether you have a few locations or hundreds of sites, TimePax provides a modern, organized system for managing all technical requests and maintenance activities.

With TimePax, every fault has a clear flow — report, notify, intervene, and resolve without losses.