1. Parties and acceptance
These Terms of Service (“Terms”) govern access to and use of the timepax platform (website, mobile applications, and related services), operated by IXIR SOFTWARE SOLUTIONS SRL (“we”, “us”, “the Provider”), with its registered office in Bucharest, Romania.
By creating an account, accessing the platform, or using the services, you confirm that you have read, understood, and agree to these Terms. If you use the service on behalf of a legal entity, you represent that you have authority to bind that entity to these Terms.
2. Definitions
- Client — the legal entity or authorised individual that subscribes to timepax.
- User — an employee or person designated by the Client who uses the application (e.g. QR clock-in, leave requests).
- Administrator — a User with configuration rights (locations, staff, reports).
- Personal data — any information relating to an identified or identifiable natural person, within the meaning of Regulation (EU) 2016/679 (GDPR).
3. Description of the service
timepax is a software-as-a-service (SaaS) solution for workforce presence management, shifts, leave, time tracking, and related features (including AI assistant functionality, depending on your plan). Available features depend on the subscription tier selected.
We reserve the right to update, improve, or restrict certain features, with reasonable notice to active subscribers when a change is material.
4. Accounts and security
The Client is responsible for the accuracy of registration data, management of Administrator access, and training of Users. One-time activation links and device binding are security mechanisms; sharing credentials is prohibited.
You must notify us immediately at office@ixir.ro in the event of unauthorised access or suspected security breach.
5. Acceptable use
You must not:
- use the service for unlawful purposes or in a manner that infringes third-party rights;
- attempt to circumvent technical measures (e.g. false clock-ins, GPS manipulation where applicable);
- interfere with infrastructure, perform unauthorised reverse engineering, or overload systems;
- transmit malware or offensive content through internal communication modules.
6. Subscriptions, pricing, and billing
Plans (Free, Standard, Pro, Enterprise) are described on the website. Prices displayed may be exclusive of VAT in accordance with Romanian law, unless stated otherwise.
Paid subscriptions renew according to the contractual period unless terminated in accordance with instructions provided. Non-payment may result in suspension of access after a reasonable grace period.
Refunds are granted only where required by applicable law or a written commercial offer.
7. Intellectual property
All rights in the timepax platform, trademarks, interfaces, and documentation belong to the Provider or its licensors. The Client receives a non-exclusive, non-transferable licence limited to the subscription period for internal business use.
Data entered by the Client and Users remains the property of the Client. The Client grants us a limited right to process such data for the purpose of providing the service.
8. Data protection
In relation to User (employee) data, the Client is generally the controller and we act as processor under the GDPR, on the basis of a data processing agreement (DPA) and our Privacy Policy.
Details on data categories, purposes, and data subject rights are set out in the Privacy Policy. For information on cookies and similar technologies, see our Cookie Policy.
For data protection enquiries, please use our contact page or email office@ixir.ro.
9. Availability and limitation of liability
We make reasonable efforts to maintain availability and security but do not guarantee uninterrupted operation. Planned maintenance may be announced in advance where practicable.
To the extent permitted by law, our total liability for direct damages is limited to the amounts paid by the Client in the preceding 12 months for the relevant service. We are not liable for indirect losses, loss of profit, or loss of data, except in cases of intent or gross negligence.
10. Termination
The Client may cease use and request account deletion in accordance with in-platform instructions or by email. We may suspend or terminate access in the event of a material breach of these Terms or legal requirements.
Upon termination, data export may be offered within a reasonable period, after which data may be deleted in accordance with retention policies described in our Privacy Policy.
11. Governing law and disputes
These Terms are governed by Romanian law and, where applicable, European Union law. The competent courts in Bucharest, Romania shall have jurisdiction, subject to mandatory consumer rights if you qualify as a consumer.
We encourage amicable resolution of disputes by contacting us at office@ixir.ro or via our contact page before initiating court proceedings.
12. Changes and contact
We may update these Terms; the current version is published on this page with the “last updated” date. Continued use after the effective date constitutes acceptance where permitted by law.
Questions: IXIR SOFTWARE SOLUTIONS SRL, office@ixir.ro, Șos. Mihai Bravu 123-135, Sector 2, Bucharest, Romania. Further information: Privacy Policy, Cookie Policy, Contact.